Frequently asked questions.
How am I billed for my instances?
All virtual machines on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your machine is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.
Do you charge for stopped instances?
Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.
What operating system templates do you offer?
We currently offer the following options: CentOS 6 i386, CentOS 6 x64, CentOS 7 x64, CoreOS Stable, Debian 7 i386 (wheezy), Debian 7 x64 (wheezy), Debian 8 i386 (jessie), Debian 8 x64 (jessie), Fedora 24 x64, Fedora 25 x64, FreeBSD 10 x64, FreeBSD 11 x64, OpenBSD 6 x64, Ubuntu 14.04 i386, Ubuntu 14.04 x64, Ubuntu 16.04 i386, Ubuntu 16.04 x64, Ubuntu 16.10 i386, Ubuntu 16.10 x64, Ubuntu 17.04 i386, Ubuntu 17.04 x64, Windows 2012 R2 x64, Windows 2016 x64. Windows Server 2012 R2 licensing carries an additional $16 per instance surcharge. Windows Server 2016 licensing carries an additional $16 per instance surcharge. Vultr also offers the ability to install your own operating system from any Custom ISO you upload.
Does VAT apply for European Union customers?
Vultr.com is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal s settings section. Our prices do not include VAT – VAT will be added to your invoice as a separate line item.
At what rate is overage bandwidth billed?
Bandwidth utilization in excess of instance allocation is charged at $0.01 per GB in North American and Western European locations. Due to higher regional costs, Singapore and Tokyo (Japan) overage is priced at $0.025 per GB and Sydney (Australia) overage is priced at $0.05 per GB.